Hello, Reader, 👋

A while back, I had an experience with a client that taught me a valuable lesson about communication.

The project started smoothly, I was confident in my work and according to the contract, I had fulfilled my promise.

However, there was a catch: the raw footage provided by the client was of poor quality. I noticed it but assumed the client knew and I did not mention it.

After completing the project, the client was not thrilled with the final result. They felt I should have told them about the raw footage issues or fixed it in the post-process.

Legally, I was still entitled to my payment since I had done my part. However, I could understand their frustration.

To make things right, I reached out to my client. I acknowledged their dissatisfaction and offered to refund the full deposit and also void the invoice.

To my surprise, they were taken aback by my gesture.
He instead countered with a 50% refund, which I had not expected.

This simple act of compromise changed everything. The client appreciated my willingness to rectify the situation.

Over the years, we worked on several more projects together.

Trust was rebuilt, and our collaboration became even stronger and we are even good friends to this day. My commitment to transparency reassured him that I would inform them of any issues, no matter how minor.

Though I initially lost 50% of my earnings and took a hit to my ego, the long-term benefits were undeniable. I regained a client's trust and gained more projects. The client even referred me to others, expanding my network further.

In the end, this experience taught me that clear communication and a willingness to make amends can lead to lasting professional relationships and unforeseen opportunities.
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What is the biggest life lesson you learned?

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Thank you, and I hope you have a fantastic day! 😊

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